Privacy Policy

Welcome to JUARA IT Solutions. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your personal information across our different entities:

• JUARA IT SOLUTIONS PRIVATE LIMITED (India)
• JUARA IT SOLUTIONS UK LIMITED (UK)
• CyberOne LLC (USA)
• Cloud Analytics (Malaysia)

This Privacy Statement articulates the privacy and data protection principles followed by JUARA IT Solutions and its entities around the world with regard to the personal information of its customers, partners, employees (current or former employees, trainees), applicants, contractors, prospects, vendors, and current or former members of the Board of Directors, whose personal information is processed by JUARA IT Solutions (“Data Subjects”).

• This Privacy Statement covers our information practices, including how we collect, use, share, and protect the personal information you provide to us through our websites that link to this Privacy Statement (collectively referred to as “JUARA IT Solutions’ Websites”).
• JUARA IT Solutions may provide links to third-party websites for your convenience and information. If you access those links through the JUARA IT Solutions website, you will leave the JUARA IT Solutions website. JUARA IT Solutions does not control those sites or their privacy practices, which may differ from JUARA IT Solutions’ practices.
• We do not endorse or make any representations about third-party websites. The personal information you choose to provide to or that is collected by these third parties, including any social media websites featured on our website, is not covered by JUARA IT Solutions’ Privacy Statement. We encourage you to review the privacy statement or policy of any website before submitting your personal information.
• We may also provide social media features on our website that enable you to share JUARA IT Solutions’ information with your social networks and to interact with JUARA IT Solutions on various social media sites.
• Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand how the information provided by you could be used or shared by those sites.
• JUARA IT Solutions’ websites are not directed at nor targeted at children. No one who has not reached the age of thirteen may use the websites unless supervised by an adult. By accessing this website, you represent and warrant that you are 13 years of age or older.
• JUARA IT Solutions will not be liable for any unsolicited information provided by you. You consent to JUARA IT Solutions using such information as per JUARA IT Solutions’ Privacy Statement.

We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, and Phone Number. When you provide information that enables us to respond to your request for products or services, we will, wherever permissible by relevant laws, collect, use, and disclose this information to third parties for the purposes described in this Privacy Statement.

1. Personal information that you provide to JUARA IT Solutions directly through websites or emails:
We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, Phone Number, and Industry type when you fill forms on or raise a query through our websites, or send emails, call us, or write to us.
2. Personal information that is automatically collected by JUARA IT Solutions when you use our websites:
When you visit JUARA IT Solutions’ Websites, we automatically collect personal information pertaining to you through the use of automated technologies, including web server logs, IP addresses, device details, cookies, and web beacons. This collection allows us to improve the effectiveness of our websites and marketing activities.
3. Personal information that is collected from third-party sources:
You can engage with us through social media websites or through features on JUARA IT Solutions’ websites that integrate with social media sites. When you engage with us through social media sites, you may allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platforms.
4. Personal information that is collected when you access our Websites through mobile devices:
If you access our websites on your mobile device, we may collect your personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, Phone Number, IP address, and Device details.
When you provide us your mobile phone number, you consent to the use of your mobile phone number for the purposes identified in this Privacy Statement. If you choose to refrain from receiving any text notifications from us on your mobile, we will not use your mobile number for such purposes unless required to meet legal requirements or legitimate business purposes.

The personal information we collect may be used to:

• Provide information and services as requested by you.
• Assess queries, requirements, and process requests for products and services.
• Provide subscription-related services and information.
• Enable you to download collaterals and marketing materials.
• Perform client communication, service, billing, and administration.
• Conduct data analysis.
• Assess website performance and usage analysis.
• Maintain leads.
• Run marketing or promotional campaigns.
• Create brand awareness.
• Provide better services and generate demand.
• Market products and services based on legitimate business interest under the applicable law.
• Conduct processing necessary to fulfill other contractual obligations for the individual.

The legal basis may differ depending on applicable local laws, but generally, we consider that our legitimate interests justify the processing. We find such interests to be justified considering that the data is limited to browsing activities related to what is considered business or professional-related. We provide easy opt-out and limit the retention of data. The data that we may receive directly from you is completely voluntary and at your option. Where consent is required specifically, we will obtain consent before processing.

JUARA IT Solutions does not share personal information about you with affiliates, partners, service providers, group entities, and non-affiliated companies except in the following circumstances:

• To provide products or services you’ve requested.
• When we have your permission.
• For legitimate business purposes with affiliated entities/subsidiaries/branch offices.
• With trusted entities who work on behalf of or with JUARA IT Solutions under strict confidentiality agreements.
• To comply with legal requirements, respond to subpoenas, court orders, or legal process.
• To investigate, prevent, or take action against illegal activities, suspected fraud, or potential threats.
• With empanelled vendors for assistance with setting up business meetings post your consent.
• To protect or enforce JUARA IT Solutions’ rights, usage terms, intellectual or physical property, or safety.
• In the event of a merger or acquisition with another company.

JUARA IT Solutions takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information in the following ways:

1. Profile:
If you have created a profile or account on one of our websites, you can update your contact information after you log into your account.

2. Newsletters:
If you request electronic communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in the communication.

3. Mobile Devices:
If you previously chose to receive push notifications on your mobile device from us but no longer wish to receive them, you can manage your preferences either through your device or the application settings.

We use cookies and similar tracking technologies to collect and use personal information about you. This helps us understand how you use our website and improve your experience.

1. Strictly Necessary Cookies:
These cookies are necessary for the website to function and cannot be switched off in our systems.
2. Performance Cookies:
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
3. Functionality Cookies:
These cookies enable the website to provide enhanced functionality and personalization.
4. Targeting Cookies:
These cookies may be set through our site by our advertising partners.

You can change your cookies preference any time from Cookie Settings in your browser. Further information on how to manage cookies can be found here:

• Chrome: [Manage Cookies](https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=en)
• Firefox: [Manage Cookies](https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
• Internet Explorer: [Manage Cookies](https://support.microsoft.com/en-in/help/17442/windows-internet-explorer-delete-manage-cookies)
• Microsoft Edge: [Manage Cookies](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09)
• Safari: [Manage Cookies](https://support.apple.com/en-gb/guide/safari/sfri11471/mac)
• Opera: [Manage Cookies](https://help.opera.com/en/latest/web-preferences/#cookies)

• JUARA IT Solutions has implemented reasonable and adequate physical, technical, and administrative security measures to protect personal information from loss, misuse, alteration, or destruction.
• We disclose information to third parties only for legitimate purposes, such as our service providers and agents who are bound to maintain the confidentiality of personal information.

Depending on your location, you may have the following rights regarding your personal information:

1. India:
Rights under the Information Technology Rules, 2011.
2. UK:
Rights under the GDPR and the Data Protection Act 2018.
3. USA:
Rights under the VCDPA.
4. Malaysia:
Rights under the PDPA.

You have the right to:

• Know what personal information we maintain about you.
• Request access to your personal information.
• Correct any inaccuracies in your personal information.
• Object to our processing of your personal information.
• Request deletion or restriction of your personal information.

We will retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as performance of a contract, complying with our legal obligations, resolving disputes, and enforcing our policies.

JUARA IT Solutions may transfer your personal information across geographical borders to JUARA IT Solutions entities or service providers working on our behalf in other countries with different data protection laws that may not be on par with that of the origin country. We ensure that appropriate safeguards are in place to protect your data.

Any grievance or complaint, in relation to the processing of personal information, should be sent to JUARA IT Solutions in writing. Privacy@juaraitsolutions.com -Contact information for the Grievance Officer Office team.

Please note that this Privacy Statement may be subject to change from time to time. The revised Privacy Statement will be published on this page. We will not reduce your rights under this Privacy Statement without your explicit consent. Please regularly check this Privacy Statement to ensure you are aware of the latest updates.

If you have any questions or comments regarding this Privacy Statement or the processing of your personal information, please contact us at:

1. India:
JUARA IT SOLUTIONS PRIVATE LIMITED, Email ID: Privacy@juaraitsolutions.com
2. UK:
JUARA IT SOLUTIONS UK LIMITED, Email ID: Privacy@juaraitsolutions.com
3. USA:
CyberOne LLC, Ashburn, USA, Email ID:Privacy@cyberonellc.com
4. Malaysia:
Cloud Analytics, Pekeliling Business Center, Kuala Lumpur, Email ID: Privacy@cloud-analytics.co